FAQ
Last Updated: September 17, 2026
Orders & Payment
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover. Available payment methods are shown at checkout.
How is my payment information handled?
Our checkout uses SSL encryption. We do not store or have direct access to your full credit card information. Sensitive payment data is handled by PCI-DSS compliant payment service providers.
Why was my payment declined?
Check that your billing address, card number, expiration date, CVV, and available funds are correct. You may also try another supported card or contact your card issuer.
What should I do if I see a duplicate charge?
Contact us at info@karlensinc.com with your order number, if available, and a screenshot of the transactions. We will review the available payment records.
Can I modify or cancel an order?
You may request a modification or cancellation within 12 hours of placing the order, provided it has not entered fulfillment or shipped. Contact info@karlensinc.com with your order number. If the order has shipped, our Refunds & Returns Policy applies.
Shipping & Delivery
Where do you ship?
We ship to addresses in the contiguous 48 United States. We do not ship internationally or to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.
How long will delivery take?
Order processing takes 1–3 business days. Standard shipping is estimated at 4–7 business days after shipment. Delivery estimates may vary because of carrier delays, weather, holidays, or other circumstances outside our control.
How much is shipping?
Standard shipping is free for all orders shipped to addresses in the contiguous 48 United States.
How can I track my order?
When your order ships, we will send a shipping confirmation email with the available carrier tracking information. Carrier tracking updates and delivery estimates are controlled by the carrier.
Can I change my shipping address?
You may request an address change within 12 hours of placing the order. Contact us as soon as possible with your order number. Changes may not be possible after fulfillment begins.
What if my package is lost or damaged?
If tracking shows an unexpected delay, or if your order arrives damaged, contact us at info@karlensinc.com. For damaged items, keep the packaging and send clear photos of the item and outer shipping package. We will review the order and available carrier information and explain the available resolution.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of delivery. The item must be unused, unworn, and in its original unopened packaging with its tags and labels. Full eligibility terms are listed in our Refunds & Returns Policy.
How do I start a return?
Email info@karlensinc.com with your order number and reason for the return. If the item arrived damaged or incorrect, include clear photos of the item and outer packaging. Wait for return authorization and instructions before sending the item.
Do I pay for return shipping?
We provide a prepaid return shipping label after an eligible return is authorized.
When will I receive my refund?
After we receive and inspect the return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time before the credit appears.
Do you offer exchanges?
We do not offer direct exchanges. You may return an eligible item for a refund and place a new order.
Account & Support
Do I need an account to order?
No. You can browse and complete a purchase without creating an account.
How can I contact customer support?
Email: info@karlensinc.com
Phone: +12136178941
Address: 431 S Los Angeles St, Los Angeles, CA 90013
Business Hours:
Monday–Thursday: 10 AM–7 PM
Friday: 9:30 AM–4:30 PM
Saturday: 9 AM–3 PM
Sunday: Closed