Refund policy

Last Updated: September 17, 2026

Refunds & Returns Policy

This policy explains the eligibility requirements and process for returns and refunds from KarLen's Inc.

1. Return Window & Eligibility

You have 30 days from the date of delivery to request a return.

To qualify, your item must meet all of the following conditions:

Condition: The item must be unused, unworn, and in the same condition as when you received it.
Packaging: The item must be returned in its original, unopened packaging with all tags and labels intact.
Proof of Purchase: A valid order number or digital receipt must be provided at the time of the return request.

2. Non-Returnable Items

The following items are not eligible for return:

Items that have been used or personalized.
Items returned without original packaging, tags, or labels.
Items showing signs of wear, damage, or odor after delivery.

3. How to Start a Return

To ensure your return is handled promptly and efficiently, please follow the steps below:

Contact Us: Email info@karlensinc.com with your order number and the reason for your return.
Documentation: If your item arrived damaged or incorrect, please attach clear photos of both the product and the outer shipping packaging.
Authorization: Once we review your request, we will provide a return authorization and detailed instructions. Please contact us before sending your item back so we can provide the correct return instructions.
Mail-In Returns Only: We currently support mail-in returns only. We do not offer in-person returns or drop-offs at this time. Once your return is authorized, we will provide instructions and a prepaid return shipping label.

Return Address:
KarLen's Inc
431 S Los Angeles St
Los Angeles, CA 90013
United States

4. Shipping Costs & Fees

Return Shipping Costs: For an eligible return, we provide a prepaid return shipping label after the return has been reviewed and authorized. Please contact us before sending an item back.

No Restocking Fees: We do not charge any restocking or administrative fees for returns.

Refund Processing Time: Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will review the order and the submitted photos and explain the available resolution, which may include a replacement or refund. Clear photos of the product and packaging are required to process your request.