Shipping policy
Last Updated: September 17, 2026
Shipping Policy
This Shipping Policy explains where KarLen's Inc ships, available shipping charges, order processing times, estimated delivery times, and how to contact us about a shipment.
1. Shipping Coverage
We ship to addresses in the contiguous 48 United States. We do not ship internationally or to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.
Free standard shipping is available for all orders shipped to addresses in the contiguous 48 United States. Applicable sales tax is calculated at checkout based on the delivery address.
2. Order Processing
Orders are processed within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day. After an order ships, a shipping confirmation email is sent with the available carrier tracking information.
3. Estimated Delivery Time
Standard shipping is estimated at 4–7 business days after shipment. Total estimated delivery time is approximately 5–10 business days from the order date, excluding weekends and holidays.
Delivery times are estimates and may vary because of carrier delays, weather, holidays, incorrect address information, or other circumstances outside our control.
4. Carriers
Orders may be shipped using USPS, UPS, FedEx, or another carrier selected according to the destination and package requirements.
5. Order Tracking
When an order ships, the shipping confirmation email includes the available carrier tracking information. Tracking events and estimated delivery dates are provided by the carrier and may take time to update.
6. Address Accuracy and Order Changes
Please review the shipping address before completing checkout. You may request an address change within 12 hours of placing the order, provided fulfillment has not begun. Contact us as soon as possible with your order number. Address changes may not be possible after fulfillment begins.
If a package is returned because the customer provided an incorrect or incomplete address, contact us to discuss the available reshipment or refund options. Additional shipping costs may apply.
7. Delivery Attempts
Carriers follow their own delivery, redelivery, pickup, and package-hold procedures. Customers are responsible for providing a complete delivery address and following any carrier notice relating to redelivery or pickup.
8. Delayed or Missing Packages
If tracking shows an unexpected delay or the package has not arrived within the estimated delivery window, contact us at info@karlensinc.com. We will review the available tracking information and assist with the carrier's investigation process.
9. Damaged Packages
If an order arrives damaged, keep the item and all original packaging and contact us within 7 days of delivery. Include the order number and clear photos of the item and outer shipping package. We will review the order and submitted photos and explain the available resolution, which may include a replacement or refund.
10. Multiple Packages
An order containing multiple items may be shipped in more than one package. If this occurs, the shipping confirmation emails will identify the available tracking information for each package.
11. Contact Information
Store Name: KarLen's Inc
Email: info@karlensinc.com
Phone: +12136178941
Address: 431 S Los Angeles St, Los Angeles, CA 90013
Business Hours:
Monday–Thursday: 10 AM–7 PM
Friday: 9:30 AM–4:30 PM
Saturday: 9 AM–3 PM
Sunday: Closed