Payment Policy

Last Updated: September 17, 2026

Payment Policy

This Payment Policy explains the payment methods we accept and how payments are processed when you shop at www.karlensinc.com.

1. Currency & Pricing

All transactions are conducted in United States Dollars (USD). Before payment, the checkout page displays the item prices, applicable sales tax based on the shipping address, available shipping charges, and the order total. Free standard shipping is available for all orders shipped to addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.

2. Accepted Payment Methods

We currently accept the following credit and debit cards: Visa, MasterCard, American Express, and Discover. Payment availability is shown at checkout.

3. Transaction Security

Our checkout uses SSL encryption. We do not store or have direct access to your full credit card information. Sensitive payment data is handled by PCI-DSS compliant payment service providers.

4. Order Authorization

By completing a purchase, you confirm that you are authorized to use the payment method provided and that the submitted information is accurate. If an order is flagged for verification, we may contact you before processing it.

5. Payment Issues

If your payment is declined, check your billing address, card number, expiration date, CVV, and available funds. You may also try another supported card or contact your card issuer.

Pending authorization holds: A bank or card issuer may place a temporary authorization hold even when a payment does not complete. Release times are controlled by the issuer. Contact your bank or card issuer if a pending hold remains longer than expected.

Duplicate charges: If you believe you were charged more than once, contact us at info@karlensinc.com with your order number, if available, and a screenshot of the transactions. We will review the available payment records.

6. Order Modifications & Cancellations

You may request an order modification or cancellation within 12 hours of placing the order, provided it has not entered fulfillment or shipped. Contact info@karlensinc.com with your order number. If an order has shipped, the Refunds & Returns Policy applies.

We may cancel an order if payment cannot be verified, billing or shipping information appears invalid, an item is unavailable, a pricing error is identified, or suspected fraud is detected. If we cancel an order after payment has been captured, the refund will be issued to the original payment method. Your bank or card issuer determines when the credit appears.

7. Contact Information

Store Name: KarLen's Inc
Email: info@karlensinc.com
Phone: +12136178941
Address: 431 S Los Angeles St, Los Angeles, CA 90013

Business Hours:
Monday–Thursday: 10 AM–7 PM
Friday: 9:30 AM–4:30 PM
Saturday: 9 AM–3 PM
Sunday: Closed